Data subject and site owner requests
This page explains how to ask Sipki, LLC for access to, correction or deletion of personal data, or to have a website excluded from our tools. Requests are free of charge.
1. Our role, product by product
| Product | What we hold | Our role |
|---|---|---|
| Sipki AI Archive (Chrome extension) | No chat content: it stays in your browser. Order details from Lemon Squeezy if you bought Pro; support e-mails. | Controller for order and support data |
| Markdown & RAG Export for Confluence | No Confluence content. Licence information from Atlassian; support e-mails. | Controller for licence and support data |
| Our web data tools (see Bot information) | Results go to the customer who ran the tool, not to us. We normally hold no copy. | Processor on behalf of the customer (the controller) |
| E-mail to support@sipkigroup.com | Your message and address | Controller |
2. How to make a request
Write to support@sipkigroup.com with the subject “Data request” and include:
- what you are asking for: access, a copy, correction, deletion, objection, or exclusion of a website;
- the product concerned, if you know it;
- how we can find the data: the e-mail address or order number used for a purchase; or, for our data tools, the website, page or document where your data appeared;
- for a website exclusion: the domain, sent from an address at that domain or with another way for us to confirm that you control it.
We may ask for information needed to confirm your identity before we disclose or delete data. We ask only for what is necessary and use it only for that purpose. An authorised agent may act for you if they show that authority.
3. Timelines
- We acknowledge your request within 3 business days.
- We answer in full within one month of receipt (30 days), as required by Article 12(3) of the EU and UK GDPR. For complex or numerous requests this may be extended by up to two further months; if so, we tell you why within the first month. Where another law sets a shorter period, we follow it.
- If we cannot act on a request, we tell you why within the same period.
4. When we are a processor
For results that our data tools produce for a customer, the customer decides why and how the data is used, and is responsible for answering requests about it. When we receive such a request:
- we add the website or domain concerned to the exclusion list, if you ask, so that our tools do not collect it again;
- where we can identify the customer concerned, we forward your request to that customer without undue delay and help them answer it;
- where we cannot identify the customer, because results are stored in the customer's account and not with us, we tell you so;
- we tell you which of these steps we have taken.
5. Data we receive from partners
For purchases through Lemon Squeezy and licences through the Atlassian Marketplace, those companies also hold your data as independent controllers. We can delete or correct the copy we hold, and we will point you to the right contact for theirs.
6. If you are not satisfied
You can reply to our answer and we will review it. If you are in the European Economic Area or the United Kingdom, you also have the right to complain to your data protection supervisory authority.